Keeping up with the latest technology is essential to running an efficient contact center. AI solutions are becoming more predominant in recent years. These are some of the top trends contact centers will see in 2022.
Abandon rate is a key KPI metric for outbound dialing. If your contact center is experiencing high abandon rates, finding an appropriate solution is essential. These are 4 tips to help reduce your abandon rate.
Call monitoring can seem a bit daunting for agents initially. However, it has the potential to enhance levels of service for managers, agents and customers alike. These are some of the benefits real-time call monitoring can provide for your call center.
As technology progresses, customer trends continue to evolve. In the same light, your call center should evolve to adapt to your customers. Omnichannel call centers can provide your customers with the channels they prefer to get in touch with your business.
Running a financial call center can be difficult in modern telephony. With call blocking dominating consumer preferences, employing the right set of tools for your finacial call center is imperative to achieve success.
Call centers rely on technology and tools available to agents and managers. When setting up a campaign, selecting the right dialer is essential. These industries can benefit from using a predictive dialer for campaigns.