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cloud saas benefits

Can Your Business Benefit from Cloud Software as a Service?

August 17th, 2016

Aside from giving your business a competitive edge, optimizing your systems can slim running costs. Cloud SaaS is providing small and medium sized business a way to have the same high-performance tools as large corporations without the expensive overhead. See what types of businesses are using cloud software as a service along with the 5 ways it lowers monthly expenses.

Predictive Dialing Cold Calls

Increase Success on Cold Calls When Predictive Dialing

July 14th, 2016

Boosting sales with dialing software is nothing new but there are 5 principles you can use to increase success on cold calls when predictive dialing. From how you manage your lists to how organized you are with follow-up calls, yours and your agent’s success on a cold call relies on just a few simple tips.

inbound call center software

Yield Growth Quickly by Improving Customer Service on Inbound Calls

June 22nd, 2016

Exceeding expectations of your customers will yield rapid growth. If you even made one customer extremely happy, you would reap benefits over time. Imagine making almost every caller feel that way, you would reap the benefits rapidly. Bringing your customer service in-house, using call center software to direct calls, manage calls and train employees while holding everyone accountable, you can.

small business call center

How Small Businesses Can Utilize Call Center Technology

January 13th, 2016

As a small business grows it will receive more phone calls. Outsourcing to a call center can help but maintaining service in-house will increase customer satisfaction. By using call center technology a small business can effectively run their own call center at a low cost while maintaining high standards on the phone. Find out more about using call center software with your business.

business lead generation

5 Business Lead Generation Techniques to Boost Your Sales

August 19th, 2015

You must consistently focus on methods of generating new leads for your business. However, coming up with new business lead generation ideas can be difficult. Here are five business lead generation techniques that you can use to boost your sales. 1.Custom Scripts If you want to improve the results of your sales team, you should […]

outsourced call center

Considering Call Center Outsourcing? The Pros and Cons of Outsourcing

June 22nd, 2015

Many businesses are considering call center outsourcing because of the perceived cost benefits. However, every business is different and the benefits of outsourcing may be more pronounced for certain businesses than others. Here are some of the pros and cons of call center outsourcing to consider before you decide if it is the right choice […]