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Top Cloud Based Articles this Month

  • Contact Center Trends of 2021

    Top 5 Contact Center Trends for 2021

    As technology and customer trends evolve, so must call centers in order to keep up. In 2021, some tr...

  • Increase Agent Productivity

    Using a Predictive Dialer to Scale Your Call Center Capacity

    Increasing the capacity of your call center can get expensive if you try to throw agents at the situ...

Benefits of a Cloud Contact Center

Benefits of Migrating to a Cloud Contact Center

January 20th, 2021

Call centers often struggle to keep up with the latest technology and regulations. If you are using legacy hardware and software, migrating to a cloud-based software can help your business manage scalability and remote employees.

Cloud Computing Services and Business Scalability

SaaS, PaaS or IaaS? Which Cloud Computing Service Fits You?

November 27th, 2019

Infrastructure, platform and software are the main service models for cloud computing services. Each provide their own unique benefits depending on the needs of your business. Finding the best solution to manage your business needs is a crucial aspect of building scalability in your business.

Adopting SaaS

You’re In The Cloud, But Have You Adopted SaaS?

May 29th, 2019

Software as a service, more commonly known by its acronym SaaS, saves companies tons of money each year. You might be using cloud services already but are you using SaaS? Find out the differences between the two and why you’re already behind if you haven’t implemented SaaS solutions.

cloud call center software

Why You Need Cloud Call Center Software

September 6th, 2017

Cloud call center software keeps your company organized on a single platform. Quick and easy to set up, simple to use, with minimal hardware required, find out why else cloud call center software is the best choice for SMB and enterprise alike.

Are You Wasting Leads With Low-Quality Call Center Equipment?

July 26th, 2017

You have very few chances to make a lasting impact on the leads you contact. If you’re dropping calls or experiencing poor call quality, leads will lose patience quickly. Find out more about different types of equipment you need to keep prospects interested.

4 Keys to A Successful Virtual Call Center Setup

December 7th, 2016

Strengthen your relationships with your customers. Virtual call centers move you closer to the people you service and keep you plugged in. These 4 keys will empower you to establish your own remotely located agents and reap the benefits.