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Top Customer Rapport Articles this Month

  • Robot Dialing Accusation

    Has Your Company Been Falsely Accused of Spam Robo-Dialing?

    Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left...

  • sms best practices

    How Can My Business Use SMS To Get In Contact With Customers?

    Boost contact ratios with SMS by knowing the best times to contact customers and the best practices...

Conversational SMS Marketing

Does Conversational SMS Marketing Fit Your Business?

September 16th, 2020

SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.

Call Center KPI Benchmarks

How Call Center KPI Benchmarks Reflect Your Brand

August 19th, 2020

Part of being a call center manager means fine tuning your teams and processes. These KPI benchmarks are some of the areas that should be analyzed in order to promote conversions and enhance customer experience.

Enhanced Caller ID Improves Answer Rates

Display Your Branded Enhanced Caller ID to Increase Answer Rates

July 22nd, 2020

Brand awareness is growing in popularity among consumers. One way a company can improve their branding is through using enhanced caller ID. Your caller ID is the first impression for customers on outbound calls.

AI Solutions Improving Call Centers

How AI Solutions Are Improving Call Centers: How They Work for You?

June 24th, 2020

Call centers constantly adapt new technology to be more competitive. Artificial Intelligence is one new trend that is making its way into the call center. AI solutions have proven effective in streamlining some aspects of customer service.

Adaptive Selling

Adaptive Selling for Inside Sales: Conform, Modify, Convert

October 16th, 2019

Does your team employ adaptive selling methods? If not, you’re missing out. Adaptive selling happens to some extent with any reliable agent. Developing intentional practices for adaptive sales take an agent’s productivity to the next level. Find out more about incorporating an adaptive selling approach.

Customer Engagement Strategies

Statistics Show Strong Customer Engagement Strategies Are Key

August 21st, 2019

Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.