SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.
Consumers are less tolerant of sales calls than ever before. Some consumers flag phone numbers left...
Boost contact ratios with SMS by knowing the best times to contact customers and the best practices...
SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.
Part of being a call center manager means fine tuning your teams and processes. These KPI benchmarks are some of the areas that should be analyzed in order to promote conversions and enhance customer experience.
Brand awareness is growing in popularity among consumers. One way a company can improve their branding is through using enhanced caller ID. Your caller ID is the first impression for customers on outbound calls.
Call centers constantly adapt new technology to be more competitive. Artificial Intelligence is one new trend that is making its way into the call center. AI solutions have proven effective in streamlining some aspects of customer service.
Does your team employ adaptive selling methods? If not, you’re missing out. Adaptive selling happens to some extent with any reliable agent. Developing intentional practices for adaptive sales take an agent’s productivity to the next level. Find out more about incorporating an adaptive selling approach.
Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.