Receive helpful, insightful articles written by call center experts directly to your inbox, unsubscribe at any time!
A dialer should be suited to meet your business needs. Industries that focus on highly targeted demo...
Start building rapport with this large list of methods but remember the major points you can't affor...
Customer experience is critical in growing your brand. Call center environments are often face paced and high pressure. These tips can help your agents become the brand ambassadors to improve your company’s customer experience.
Devising a comprehensive outbound dialing strategy can be the difference between a failed or successful campaign. Equipping your agents with the right tools and putting in initial planning efforts helps your call center excel.
SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.
Part of being a call center manager means fine tuning your teams and processes. These KPI benchmarks are some of the areas that should be analyzed in order to promote conversions and enhance customer experience.
Brand awareness is growing in popularity among consumers. One way a company can improve their branding is through using enhanced caller ID. Your caller ID is the first impression for customers on outbound calls.
Call centers constantly adapt new technology to be more competitive. Artificial Intelligence is one new trend that is making its way into the call center. AI solutions have proven effective in streamlining some aspects of customer service.
"We've tested multiple dialers available on the market. This is one is the one you want for your business."
Tim N.
"One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team."
Lahra W.
"I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional."
Jason M.
