Benefits of Migrating to a Cloud Contact Center

Call centers often struggle to keep up with the latest technology and regulations. If you are using legacy hardware and software, migrating to a cloud-based software can help your business manage scalability and remote employees.

How to Setup a Property Solar Dialing Campaign

Before starting an outbound dialing campaign, managers should draw out strategies for agents to succeed. Solar dialing campaigns face a variety of challenges, but these tips can help improve your campaign in increase effectiveness.