Supercharge Your Small Business CRM

Small business CRM helps you keep track of all your clients but should you include other features in your software? Find out what you need from your CRM and put each option to the test before making a purchase decision.

What Metrics Are You Losing to Your Sales CRM Solution?

Sales is heavily based on numbers, missing out on important real time metrics can result in a loss of revenue. Are you receiving information about inbound and outbound calls made by your sales team in real time? See what metrics you could be losing to your CRM and start capturing real time data today.

A Key Feature Your CRM Software is Missing

Although CRM software for small business is good at managing customer data and interactions, many systems lack a key feature. Without this feature, if you do not manage your team properly, you will not get the most out of your CRM solution. See what your system is missing and what you can do about it in this weeks article.

Yield Growth Quickly by Improving Customer Service on Inbound Calls

Exceeding expectations of your customers will yield rapid growth. If you even made one customer extremely happy, you would reap benefits over time. Imagine making almost every caller feel that way, you would reap the benefits rapidly. Bringing your customer service in-house, using call center software to direct calls, manage calls and train employees while holding everyone accountable, you can.

How Small Businesses Can Utilize Call Center Technology

As a small business grows it will receive more phone calls. Outsourcing to a call center can help but maintaining service in-house will increase customer satisfaction. By using call center technology a small business can effectively run their own call center at a low cost while maintaining high standards on the phone. Find out more about using call center software with your business.