When operating an outbound call center, focusing on conversions can determine the difference between a successful campaign and a flop. These tips can help train your agents and set them up for success.
Competing relies on having the right tools to train your customer service team. Whether you are a small business or a call center, customer service training sets you apart from the competition.
Housing a call center can be an expensive and time consuming process. Outsourcing a call center can...
The customer service team holds the entire customer experience together. If customers have a negativ...
Optimizing a call center is an ongoing process of refinement. The ultimate goal is to achieve higher first call resolution rates to increase customer satisfaction and their experience with your brand.
Better customer engagement means better revenue flow. Contacting customers in their preferred method and analyzing the data you get from your interactions is only part of it. Read more about the best systems and strategies to use when engaging all your prospects and current clients.
The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.
With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”