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Customer Service Training Info

Competing relies on having the right tools to train your customer service team. Whether you are a small business or a call center, customer service training sets you apart from the competition.

Top Customer Service Training Articles this Month

  • 5 Inbound Call Center Metrics You Should Be Tracking

    5 Inbound Call Center Metrics You Should Be Tracking

    Everyone understands the importance of tracking Key Performance Indicators for your inbound call cen...

  • 5 Benefits of Blending Your Inbound and Outbound Call Center Software

    5 Benefits of Blending Your Inbound and Outbound Call Center Software

    Stop switching between software platforms all day! When you combine your outbound and inbound call c...

How CallTools Will Help You Achieve Tony Robbins Success

February 20th, 2019

Surely you know who Tony Robbins is. If you don’t, you should look him up. Tony Robbins encourages thousands of people around the world to exceed their potential. Find out how CallTools can help your business do the same, just like Tony Robbins does for his clients.

Improving Profitable Call Center Metrics By Using Predictive Analytics

December 12th, 2018

Traditional call metrics can lack an instant impact on how you handle your inbound calls. Predictive analytics could tell you information about a caller quickly, such as their mood or the urgency of their situation. These types of metrics could change the direction of a call quickly, often with added benefits.

5 Software Features to Help Build Rapport

February 7th, 2018

Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?

5 Tips to Train an Awesome Customer Service Team

January 24th, 2018

Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?

Using Multiple Channels to Amplify Customer Experience

November 15th, 2017

Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.

Building Rapport: Gaining Steam From Open to Close

September 20th, 2017

Learn a few ways to build and maintain rapport between agents and leads, from the time they’re prospects until they close as customers. Never discount the customer experience and the importance of continuing to build rapport during every interaction.