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Customer Service Training Info

Competing relies on having the right tools to train your customer service team. Whether you are a small business or a call center, customer service training sets you apart from the competition.

Top Customer Service Training Articles this Month

  • Build Rapport Over the Phone with This List of Best Methods

    Build Rapport Over the Phone with This List of Best Methods

    Start building rapport with this large list of methods but remember the major points you can't affor...

  • Recording Calls at a Call Center: UK, US and Canadian Law Guide

    Recording Calls at a Call Center: UK, US and Canadian Law Guide

    There are things you need to know before you start recording calls in a call center. These resources...

How CallTools Will Help You Achieve Tony Robbins Success

February 20th, 2019

Surely you know who Tony Robbins is. If you don’t, you should look him up. Tony Robbins encourages thousands of people around the world to exceed their potential. Find out how CallTools can help your business do the same, just like Tony Robbins does for his clients.

Using Predictive Voice Analytics to Improve Profitable Call Center Metrics

December 12th, 2018

Traditional methods of analyzing call metrics can lack an instant impact on how you handle your inbound calls. Predictive voice analytics could tell you information about a caller quickly, such as their mood or the urgency of their situation. These types of metrics could change the direction of a call, often with added benefits.

5 Contact Center Software Features That Help Build Rapport

February 7th, 2018

Learn which contact center software features are most helpful when it comes to building rapport with your prospects and customers. How can you use these features to your benefit when it comes to establishing relationships?

5 Tips to Train an Awesome Customer Service Team

January 24th, 2018

Your customer service team is on the frontlines of the customer experience and can make or break your customers’ opinion of your company. It is imperative to train agents properly. What is the best way to train your customer service team?

Using Multiple Channels to Amplify Customer Experience

November 15th, 2017

Certain customers prefer that you contact them through a particular mode of communication. Whether it’s by phone, through email, or sending a text message, meet customers where they want to hear from you. Exceed customer expectations by paying attention and reaching out on the right channel.

5 Inbound Call Center Metrics You Should Be Tracking

November 1st, 2017

Everyone understands the importance of tracking Key Performance Indicators for your inbound call center. Without them, you’re operating in the dark and giving yourself little direction to work with. Which inbound call center metrics should you track, though?