Customer experience is essential for any business. However, contact centers must cater to customer needs to set themselves apart from competition. These key KPI metrics can indicate the level of your contact center’s customer experience.
Political dialing campaigns have the potential to connect candidates with constituents. Abiding by proper dialing habits and utilizing the right set of tools can allow deep canvassing campaigns to be more successful.
Managing a successful healthcare call center requires the right tools and training for your agents. Deciding between a predictive or preview dialer can improve the performance of your outbound calling campaigns.
Hybrid contact centers have gained popularity since the pandemic. Many companies offer remote or hybrid work settings for their employees. These are some of the benefits and challenges to maintaining a hybrid workspace.
After call work (ACW) can eat up your agents’ time and reduce the overall efficiency of your contact center. These 7 tips can help minimized and reduce after call work allowing your agents to spend mroe time on the phone.
Abandon rates can ruin your customers’ experience and cause your retention rates to plummet. Consider following these 5 strategies to reduce abandon rates and streamline the flow of customer communications for your contact center.