A well planned and defined lead management strategy can be the backbone of your sales goals. These are 6 key steps to cultivating a successful lead management strategy for your contact center.
Improving customer satisfaction rates can help your business build brand loyalty, improve retention rates, and promote word of mouth referrals. These are 5 KPI metrics that you should track to analyze your customer satisfaction rates.
Creating a sales funnel is essential for engaging in customers and potential prospects effectively. These tips can help you create and optimize your sales funnel to maximize engagement and improve conversion rates.
Call center compliance is essential to prevent hefty fines and improve customer outreach. While all call centers must follow the TCPA and DNC, some industries must be aware of their own compliance standards.
Accurate caller ID display is imperitive for outbound dialing campaigns. Rich call data aims to improve the way in which caller ID information is relayed. With this new method, consumers should gain more confidence in answering business calls.
The STIR/SHAKEN technology aims to protect consumers from the onslaught of robocallers. However, this technology has also hampered some businesses in the contact center space. These are some of the side effects of STIR/SHAKEN.