Creating a sales funnel is essential for engaging in customers and potential prospects effectively. These tips can help you create and optimize your sales funnel to maximize engagement and improve conversion rates.
Best Practices to Maintain Call Compliance
Call center compliance is essential to prevent hefty fines and improve customer outreach. While all call centers must follow the TCPA and DNC, some industries must be aware of their own compliance standards.
Rich Call Data: The Future of Caller ID
Accurate caller ID display is imperitive for outbound dialing campaigns. Rich call data aims to improve the way in which caller ID information is relayed. With this new method, consumers should gain more confidence in answering business calls.
How STIR/SHAKEN Call Authentication Affects Contact Centers
The STIR/SHAKEN technology aims to protect consumers from the onslaught of robocallers. However, this technology has also hampered some businesses in the contact center space. These are some of the side effects of STIR/SHAKEN.
Key Features Predictive Dialer Software Provides for Agents and Managers
Dialing software is crucial for any call center. Selecting the write dialer can be overwhelming at times. These are some of the top benefits from using predictive dialer software for both agents and managers.
Telemarketing Practices to Avoid Getting Your Numbers Flagged
Your dialing practices could be getting your numbers marked as “scam likely”. Here are some telemarketing practices you should avoid in order to maintain your business’ reputation and avoid getting your numbers flagged.
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