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Sales Training Info

Training starts with having the right tools. From a small team to call center sales training, it is important to use calling software that provides the proper KPIs.

Top Sales Training Articles this Month

  • Ensuring Agent Accountability with Live Monitoring and Reporting

    Ensuring Agent Accountability with Live Monitoring and Reporting

    Real Time Reporting and Live Agent Monitoring put you in control of your call center, whether in the...

  • Recording Calls at a Call Center: UK, US and Canadian Law Guide

    Recording Calls at a Call Center: UK, US and Canadian Law Guide

    There are things you need to know before you start recording calls in a call center. These resources...

Better Lead Nurturing

Lead Nurturing Strategies Paired With Call Center Software

September 4th, 2019

Lead Nurturing is hardly an easy task. The progression down the sales funnel doesn’t have to be a tough one, though. Learn about some of the powerful features offered by Call Tools, and take your lead nurturing to new heights.

Boost Sales With Inside Sales Techniques

Magnify Your Inside Sales With These 6 Inside Sales Training Tips

August 7th, 2019

Every employee needs proper training to reach their sales goals and meet expectations. Using these six sales training techniques, you are sure to boost your sales and create a team of rock stars.

Training Call Center Agents For Holidays

Training Call Center Agents For The Unknown | Holiday Prep Series

July 10th, 2019

With the holiday season comes higher call volume. First and foremost, you’re going to want to get everyone ready for the busy season. Find out what to train for and how to go about it, in part one of our “Holiday Prep Series.”

Interview Inside Sales Agents

Interviews That Identify the Best Inside Sales Reps

June 26th, 2019

It’s difficult to know whether a person will perform well based only on their interview. Still, there are some questions to ask that help eliminate the most difficult people. Learn some great tips to help you find the best employees for the job!

Sales SMS Templates

SMS Messaging Templates Give Inside Sales Teams Something To Say

June 12th, 2019

SMS is not a common sales channel. While it may seem informal, there are great uses for text messaging for inside sales. Learn the proper way to nurture leads and reach existing customers over SMS. Take it one step further with a system that allows for template creation, and you’re well on your way to success.

When To SMS Prospects

When Is the Right Time to SMS Message Your Prospects?

April 17th, 2019

There is always an urge to reach out to prospects in any way possible. However, knowing when is the right time to use the proper forms of communication is essential. Building rapport does not happen overnight, but it can be lost instantly.