First call resolution rate is one of the most significant KPI indicators to analyze the efficiency of a contact center. These tips can help your contact center improve its FCR and provider a better customer experience.
Ethical Dialing Practices for Contact Centers
Consumers have become wary of answering their phones. This makes it increasingly difficult for contact centers to engage in outbound outreach. Engaging in ethical dialing practices can help your business instill trust in consumers.
5 Ways to Improve Customer Experience in a Contact Center
Creating a positive customer experience requires proper planning and implementation in a contact center. Employing the right tools, agent training, analytics and customer journey can help your contact center excel.
Best Practices to Maintain Call Compliance
Call center compliance is essential to prevent hefty fines and improve customer outreach. While all call centers must follow the TCPA and DNC, some industries must be aware of their own compliance standards.
Monitor Your Lead Source ROI With These KPI Metrics
Your dialing strategy is only as effective as your lead list. Analyzing these lead KPIs can provide insight into how effective your lead lists are. Make sure your agents aren’t wasting their time by dialing bad leads.
7 Steps to Improve Your Sales Cadence
Follow ups on leads is essential to improving your closing rates. Developing the right sales cadence for your target audience is critical. These 7 steps can help improve your lead follow up strategy and yield more closing sales.
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