1. Overview of CampaignsYou can track overviews of all active campaigns from the manager dashboard.
2. Setting Up CampaignsAs a manager, you have full control over setup and adjusting campaign settings.
3. Monitor Agents in Real-TimeEfficiently monitor your agents’ status, calls made, sales closed, and more.
4. Real-Time ReportingSimple to understand, visual breakdowns of calling and campaign statistics.
5. Recycling ListsSet limits and rules for redialing your lists based on disposition or time since last call.
6. Our Contact View Window Makes it Easy to View Contact Information.Easily look at contact information including, past call history, notes, call dispositions. Create new appointments directly from the contact window.
7. Maximize Productivity with Our Built-In Web Phone.Say goodbye to 3rd party dialing applications, simply log in and start dialing. Our Web Phone includes everything your agents will need to run a successful call center.
8. Simple CampaignsAgents can quickly join and exit campaigns with a click of a button. Our campaign table also displays remaining leads, start and end times.
1. Full TransparencyView what agents are more active and who is closing the most deals, live monitoring allows managers to listen in on live calls the agents are on without distracting them.
2. Customize Your PreferencesCallTools Preview was built from the ground up to be exceptionally easy to adjust and adapt to the users preference all from one page. Update your scripts, caller id’s, targeting preferences, DNC settings and more.
3. Set Actions for Every Call OutcomeBased on how a call goes, you can create automatic callbacks that trigger after your set time, you can also add the contact to the CDNC.
Features View all Features
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